Privacy policy

Privacy PolicySoccer Planet is committed to protecting the privacy of its customers. Please take the time to review this document where we explain what information we collect about you, how we use it and what your rights are. Soccer Planet TX LLC (“we”) is the controller of personal data collected through or in connection with www.soccerplanettx.com and any associated applications (hereinafter, the "Website").

What personal data do we collect?

We collect your personal data when you use our Website or when you provide it to us directly. These data include:

  • Information you provide to us when you use our Website (for example, your name, contact details, gender, product reviews and any information you add to your account profile);

  • Transaction and billing information if you make purchases with us or use our Website, (for example, credit or debit card details and delivery data information);

  • Records of your interactions with us (eg if you contact our customer support team or when you interact with us through social media);

  • Information you provide to us when you participate in a contest or survey;

  • Information collected automatically using cookies and other tracking technologies, (eg which pages you have visited and whether you have clicked on a link in one of our emails). We may also collect information about the device used to access our Website, and;

  • Other data provided to our Website, for example; We may access your location if you give us your consent.

What do we use this personal data for?

Depending on how you use our Website, your interactions, and the permissions you grant us, the purposes for which we collect your personal data include:

  • Being able to complete your order and maintain your online account.

  • Manage and respond to any query or complaint you make to our customer service team.

  • Personalize the Website and show you content that we think will be of most interest to you, based on your account information, your purchase history, and your browsing activity.

  • Improve and maintain the Website, and monitor its use.

  • For market research, eg. eg We may contact you to ask for feedback or comments about our products.

  • Send you marketing communications and show you personalized advertising, if we have your consent or are permitted to do so.

  • For security purposes, to prevent and investigate fraud and, if necessary, for our protection and the protection of others.

To comply with our legal and regulatory obligations. We rely on the following legal basis under data protection law to process your personal data:

  • Data processing may be carried out if it is necessary for the performance of a contract, or before performing a contract (eg when you have made a purchase with us, we use your personal information to process the payment and fulfill your order). .

  • Because we have obtained your consent (for example, when you contact us with a query, when you add optional information to your account profile, or if you agree to receive communications from us).

  • Because our legitimate interests as an e-commerce provider are to maintain and promote our services. We try to get as close as possible to our customers in order to offer the best products and the best customer experience. We use your information to tailor our Website to make it more interesting and relevant to the products and offers we offer.

Our Website allows the option of adding additional information to your personal account profile. We treat this information with special sensitivity, since we understand that it can reveal information about you. If you do not want to, you do not have to provide us with this information and you can delete or update it at any time.

Marketing

We love communicating with our customers and, depending on your preferences, we may use your personal data to send you marketing communications by email, phone or mail. Some of these messages may be tailored based on your browsing or purchase history, and any information we have about you.

To modify your subscriptions; If at any time you want to stop receiving communications from us (or want to opt back in), you can change your preferences at any time by contacting us (details below), clicking the "unsubscribe" link in any email, or by updating the settings in your account. If you cancel your subscription, we will still be able to communicate with you through service messages, (eg order and delivery confirmations, and information about your legal rights).

You may also see our advertisements on third-party websites, including on social media. These ads are tailored through the use of cookies (which track your web activity and allow us to serve ads to customers who have visited our Website). The ads you see on social media are because we have contracted with the social network to show ads to our customers or users that match our customer's demographic profile. In some cases, this may involve sharing your email address with the social network. If you do not want to see personalized advertisements, you can change the cookie and privacy settings in your browser and on third-party websites.

With whom do we share this personal information?

We share our customers' personal data with third parties in the following circumstances:

  • With other companies in our group of companies, if necessary for the operation of the Website.

  • With our suppliers and service providers, eg. payment processors and delivery companies.

  • With our advisors and legal advisors.

  • With third parties involved in the prevention and detection of fraud.

  • With law enforcement or other government authorities, eg. to report fraud or in response to a legal request.

  • In the event that we sell any business assets, our customers' personal data may be disclosed to a potential buyer. In this case, we will do our best to ensure that the buyer complies with the terms of this Privacy Policy.

  • If we have your consent or are legally permitted to do so.

Storage and preservation

We retain your personal data for the time necessary for the purposes set out above, so this period will vary depending on your interactions with us. For example, if you made a purchase with us, we will keep a record of your purchase for the period necessary for billing, tax and warranty purposes. We may also keep a record of messages (eg if you have made a complaint about a product) for as long as necessary to protect us from a legal claim. When we no longer have a need to keep your information, it is, it will be deleted. When you unsubscribe, we will keep your email address so that we do not send you future emails.

Security

Our Website guarantees that data is encrypted when leaving the site. This process involves converting information or data into a code to prevent unauthorized access. The Website follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are used to protect customer data as it transits to and from this Website through a secure communications channel.

We do everything possible so that the personal data on our Website is protected at all times, however, we cannot guarantee the absolute security and integrity of the information transmitted on our Website.

Minors

Our site is not intended for and should not be used by anyone under the age of 18. We do not knowingly collect personal data from children under the age of 18.

Cookies

Our Websites use cookies and similar technologies to provide certain functionality to the Website, to understand and measure its performance, and to deliver personalized advertising. See our Cookies Policy here for more information about the cookies we use and how to change your settings.

Your rights

You have certain rights with respect to your personal data, including the right to access and correct your personal data and, in specific circumstances, to transfer your personal data to another entity in a commonly used format.

You have the right to object to the use of your personal data for certain purposes, including the sending of advertising. See "Marketing" above for more details on how to opt out of marketing.

You also have the right to request the deletion of your personal data, for example; when our purposes for processing your personal data have come to an end; where you object to our processing of your personal data based on legitimate interests and we do not have compelling legitimate grounds to continue processing your personal data; and where our processing was based on your consent which you have withdrawn.

We will comply with any request to exercise your rights in accordance with applicable law. Please note, however, that there are various limitations to these rights and that there may be circumstances in which we are unable to comply with your request. To make any request regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You also have the right to contact your local data protection supervisory authority.

Contact

If you have any questions about any aspect of our Privacy Policy, please contact us through your Soccer Planet TX account.

Address: Customer Service, Parks At Arlington, LLC 3811 South Cooper, Suite 2050, Arlington, Texas, 76015

Email: store.sptx@gmail.com